If you experience an accident, an issue which threatens your personal safety, or receive a citation, make sure to take the appropriate steps to protect yourself and get to a safe place. If necessary, call the authorities by dialing 911 or your local non-emergency assistance line, and then call our Critical Response Line at +1 (408) 669-3894. We're available 24 hours a day, 7 days a week.
In regard to citations and tickets, keep in mind that we will not be able to assist with tickets incurred outside of the Didi platform, or due to violating standard traffic laws.
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